Privacy Policy

Last updated: June 2026

Joyfully Honest respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Joyfully Honest collects, uses, stores and protects your personal information when you visit this website, contact us, book a session, complete a form, join a mailing list, or work with us.

1. Who we are

Joyfully Honest is a life and wellbeing coaching business operated by Rebecca Santerre Queiroz de Oliveira, trading as Joyfully Honest and professionally known as Becky Lacey.

For data protection purposes, Rebecca Santerre Queiroz de Oliveira trading as Joyfully Honest is the data controller of the personal information you provide through this website, enquiries, bookings and coaching services.

For data protection purposes, Joyfully Honest is the “data controller” of the personal information you provide to us. This means we are responsible for deciding how your personal information is used and protected.

You can contact us about this Privacy Policy or your personal information at:

Email: becky@joyfullyhonest.com
Business address: RH2, Reigate

2. The personal information we collect

We may collect and use the following types of personal information:

  • Your name

  • Your email address

  • Your phone number, if you choose to provide it

  • Information you provide through contact forms, enquiry forms or booking forms

  • Information you share when booking a discovery call, coaching session, programme, experience or event

  • Payment and billing information

  • Records of our communications with you

  • Coaching notes or information you choose to share during coaching sessions

  • Newsletter or marketing preferences, if you sign up to receive updates

  • Website usage information, such as cookies, analytics data or technical information about how you use the website

Because Joyfully Honest offers life and wellbeing coaching, you may choose to share personal or sensitive information with us. This may include information about your wellbeing, family circumstances, relationships, work, health, emotions or life experiences.

We only collect information that is relevant to responding to your enquiry, providing our services, managing our business, or meeting legal obligations.

3. How we collect your information

We may collect your personal information when you:

  • Visit this website

  • Complete a contact form or register-interest form

  • Book a discovery call or coaching session

  • Sign up for an event, experience, retreat or mailing list

  • Email, message or otherwise communicate with us

  • Make a payment

  • Work with us as a coaching client

Some technical information may also be collected automatically through cookies or similar technologies when you use the website.

4. How we use your personal information

We use your personal information to:

  • Respond to your enquiries

  • Arrange and manage discovery calls, coaching sessions, programmes, experiences or events

  • Provide coaching services to you

  • Communicate with you about your booking or enquiry

  • Send you information you have requested

  • Send newsletters or updates, where you have chosen to receive them

  • Manage payments, invoices, accounts and business administration

  • Keep appropriate records of our work together

  • Improve our website, services and client experience

  • Meet legal, tax, accounting or regulatory obligations

  • Protect the safety, rights and wellbeing of clients, ourselves or others, where necessary

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may rely on one or more of the following lawful bases:

Contract
Where we need to use your information to provide services you have requested, such as arranging and delivering coaching sessions, programmes or events.

Consent
Where you have given clear consent, for example by signing up to a mailing list, or where you choose to share sensitive personal information with us in the context of coaching.

Legitimate interests
Where it is necessary for running and improving our business, responding to enquiries, keeping records, managing our website, or communicating with clients, provided your rights and interests do not override this.

Legal obligation
Where we need to keep or share information to comply with legal, tax, accounting or regulatory requirements.

Vital interests or safeguarding reasons
In rare situations, we may need to use or share information if we believe there is a serious risk of harm to you or another person, or where we are legally required to do so.

6. Sensitive personal information

In coaching, you may choose to share information about your wellbeing, health, emotional life, family circumstances or other personal matters.

Some of this information may be classed as “special category data” under UK data protection law. Where we process this type of information, we do so with extra care and only where there is a valid lawful basis and special category condition, such as your explicit consent or where it is necessary for safeguarding or legal reasons.

You are always in control of what you choose to share in coaching. You can ask us not to record certain information, or ask for certain information to be deleted, subject to any legal or safeguarding obligations.

The ICO confirms that special category data requires both a lawful basis under Article 6 UK GDPR and a separate special category condition under Article 9.

7. Who we share your information with

We do not sell your personal information.

We may share your information with trusted service providers who help us run Joyfully Honest, such as:

  • Website hosting and form providers, including Squarespace

  • Booking and scheduling providers, such as Acuity/Squarespace Scheduling

  • Email providers

  • Payment processors

  • Accounting or bookkeeping software

  • Professional advisers, such as accountants or legal advisers

  • Event partners or facilitators, where necessary for an event you have chosen to attend

We only share the information needed for the relevant purpose.

We may also share information if required by law, regulation, legal process, safeguarding concern, or to protect the rights, safety or wellbeing of any person.

8. International transfers

Some of the services we use may process or store personal information outside the UK.

Where this happens, we rely on appropriate safeguards used by those providers to protect your personal information in line with applicable data protection laws.

9. How long we keep your information

We only keep your personal information for as long as necessary.

As a guide:

  • Enquiry information may be kept for up to 12 months after your last contact with us

  • Client records and coaching notes may be kept for up to 6 years after our work together ends

  • Financial and accounting records may be kept for up to 6 years, or as required by law

  • Mailing list information is kept until you unsubscribe or ask us to remove you

  • Website analytics information may be kept according to the settings of the relevant website or analytics provider

When information is no longer needed, we will delete it securely or anonymise it.

10. Marketing and newsletters

If you sign up to receive emails, newsletters or updates from Joyfully Honest, we will use your contact details to send you those communications.

You can unsubscribe at any time by using the unsubscribe link in our emails, or by contacting us directly at becky@joyfullyhonest.

We will not send you marketing emails unless you have chosen to receive them or where we are otherwise permitted to do so by law.

11. Cookies and website analytics

This website may use cookies and similar technologies.

Cookies are small files placed on your device that help the website work properly, improve your browsing experience, understand website traffic, and support website functionality.

Some cookies are essential for the website to work. Others, such as analytics or marketing cookies, may only be used with your consent where required.

You can manage or disable cookies through your browser settings. You may also see a cookie banner or settings tool when you visit the website.

The ICO confirms that PECR applies to cookies and similar technologies, even where cookies do not collect directly identifiable personal data.

12. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using secure systems, limiting access to personal information, and only keeping information for as long as necessary.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

13. Your rights

Under UK data protection law, you have rights in relation to your personal information.

These may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for your information to be transferred to another provider in certain circumstances

  • Complain to the Information Commissioner’s Office

To exercise any of these rights, please contact us at becky@joyfullyhonest.com.

We may need to verify your identity before responding to your request.

14. Complaints

If you have any questions or concerns about how we use your personal information, please contact us first at:

becky@joyfullyhonest.com

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

You can contact the ICO through its website or by searching for “ICO make a complaint”.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this website. The date at the top of this page shows when it was last updated.